Features
One inbox for the whole company.
Fault reports, requests and customer questions land in a shared inbox in Trukks, not in individual mailboxes. No question is left waiting because someone is on holiday.
InboxSearch …+ New
service@yourcompany.com
FFault report elevator 2 — Höjden PropertiesAssigned
QQuote request access system — Nybygget AB
QQuestion about agreement invoice — Brf Utsikten
Emails that become cases
Incoming email is linked to the right customer and can become a work order or case with one click. No fault report gets stuck in someone's mailbox during the holidays.
- A shared inbox instead of individual mailboxes
- Email becomes a work order or case with one click
- Assign an owner so nothing is dropped
WO-2141 · Elevator serviceSearch …+ New
In progressHöjden PropertiesElevator 2, Storgatan 14
Checklist- Emergency phone function test
- Door machinery inspection
- Guide rail lubrication
MaterialsConnector 24 V · 2 pcsWorking time · 2.5 hCustomer signature
Multiple addresses, multiple servers
Connect several email servers and addresses — service@, orders@, invoicing@ — each with its own rules. Larger organisations can mirror their structure straight into the inbox.
SchedulingSearch …+ New
Unassigned
WO-2144 · Door troubleshooting, Logistik Nord
WO-2145 · Annual inspection, Grand Hotel
AAnna Lind
08:00–10:00WO-2141 · Elevator service, Höjden Properties
JJohan Berg
10:30–12:00WO-2142 · Alarm replacement, Brf Utsikten
SSara Ek
13:00–15:30WO-2143 · Agreement service, City Office House
The whole dialogue in context
The conversation is stored on the customer and the case. Whoever takes over sees the full thread and history — the customer never has to start from the beginning.
Customer portalSearch …+ New
Welcome, City Office HouseNew fault report
Your casesEntrance lighting — Resolved
Door automation floor 3 — In progress